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Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff (Illustrated)
Peggy Carlaw,
Vasudha, K. Deming,
Kurt Friedmann,
Malcolm Carlaw (Editor),
Paperback,
McGraw-Hill
December 2002,
350 Pages,
List Price $34.95,
9780071388887 (0071388885)
Best Offer:
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$9.07,
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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance...
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